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Refund Policy

Refund Policy

At Geek Massivo, we strive to provide our customers with high-quality products and excellent service. However, if for any reason you are not satisfied with your purchase, we offer refunds under the following conditions:

Returns
You may return new, unused, and unopened items within 7 days of delivery for a full refund of the purchase price, excluding shipping charges. To be eligible for a refund, the item must be in the same condition as you received it, with all original packaging and accessories intact.

To initiate a return, please contact our customer service team at contact@geekmassivo.com and provide your order number and the reason for the return. You will receive instructions on how to return the item.

Refunds
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be credited back to the original payment method used for the purchase.

Exceptions
The following items are non-refundable and cannot be returned unless they are defective or damaged upon delivery:

1. Customized or personalized items
2. Digital products (e.g., e-books, software downloads)
3. Intimate apparel or hygiene products (for health and safety reasons)
4. Clearance or sale items

Shipping Costs
You are responsible for the cost of shipping the item back to us, unless the product is defective or damaged upon delivery. In such cases, we will provide a prepaid return shipping label.

Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at contact@geekmassivo.com. We will work with you to either replace the item or issue a full refund, including shipping costs.

This Refund Policy is subject to change without notice. Any changes will be posted on our website.

If you have any further questions or concerns regarding our Refund Policy, please don't hesitate to contact us.

Please review and modify this draft as needed to ensure it accurately represents your refund practices and meets your business requirements.
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